RETURN POLICY

Thank you for shopping at THE LASHBOX. We want to ensure your satisfaction with our products; therefore, please review our return policy carefully.

• All Sales Are Final: Due to the nature of our products, all sales made on THE LASHBOX website are final. We do not offer refunds or exchanges unless the product is damaged.
• Damaged Products: If you receive a damaged item, please contact us within 30 days of the purchase date. To initiate the return process, please send an email to customerservice@cblashbox.com providing your Name, Order Number, and a clear photo of the damaged product. We will review your claim and determine if the product is indeed defective.
• Return Eligibility: Defective items must be addressed within 30 days from the day of purchase. If the product is deemed defective by THE LASHBOX, you will be eligible for a refund or a replacement of the same item.
• Return Shipping and Refunds: Customers are responsible for the return shipping fee, which is non-refundable. Refunds, if approved, will be issued in the original form of payment. Please note that refunds will only be issued to the person documented on the original order.
• Lost or Stolen Packages: THE LASHBOX is not responsible for lost or stolen packages. If your package is delayed, lost, or stolen, we recommend filing a claim with the shipping carrier, such as USPS. Once you have filed a claim, please provide us with the claim information, and we will assist you based on the results of the claim.
• Cancellation and Modification of Orders: Once an order is placed, it cannot be edited or changed due to our internal processes with the warehouse. We understand that circumstances may arise where you need to cancel your order. While we will consider cancellation requests, they are not guaranteed as all sales are final. To request a cancellation, please email us at customerservice@cblashbox.com with your Order Number, and we will review your request.

Please note that THE LASHBOX is not responsible for lost or stolen products. If you encounter any issues with your package, please contact us at customerservice@cblashbox.com with your Order Number and tracking information, and we will assist you in finding a resolution.

We appreciate your understanding and cooperation regarding our return policy. If you have any further questions or concerns, please don't hesitate to contact us at customerservice@cblashbox.com